Finance & Accounting Delivery Lead

A Canadian staffing leader since 1989, our client is seeking an experienced and seasoned Delivery Manager to join and lead their growing A&F Delivery team based in Toronto.  

Company Overview

As one of Canada’s largest independently owned recruitment firms, our client provides a personalised hiring process for permanent, temporary and contract hires within various industries including Professional Services, Finance & Accounting, Administrative Services, IT, and Construction & Property Management. 

Fostering meaningful connections with both industry leaders and candidates who are ready to take the next step in their career, many of their clients and top talent have remained with them for decades due to the personal and invested approach they bring to each step of the recruitment process. They take the time to understand their client’s business, goals and role requirements and provide specialised recruiters to match them up with top candidates who have the experience and values to succeed in the role.  

The Role and Responsibilities

• Hosting and leading huddles and team meetings, as well as holding weekly or bi-weekly one to one coaching meetings with all direct reports, to create an exceptional service and delivery experience for all clients 
• Leading performance, development, and employee wellness conversations through quarterly check in meetings, annual anniversary reviews, and bi-annual employee assessments
• Interviewing and making hiring decisions for the recruitment team (with the support of HR/Talent Acquisition)
• Initiating recruiter success plans, performance improvement plans, and managing the communication of resignations and dismissals within the group 
• Ensuring that recruitment methodology has been executed and that all possible external sources are exhausted
• Learning details of incoming orders from Account Managers; particularly skill, salary, client or prospect, active or lead, competing or exclusive, and deadline
• Assigning recruits according to recruiter’s strengths and niche specific focus; what best serves the client
• Ensuring suitable expectations have been set by Account Manager with Recruiter
• Building and conducting strong searches with consultants as needed in the internal database and with the use of external tools
• Along with Account Manager, ensuring Recruiters understand the role and have a solid search plan
• Acting as main point of contact for Account Managers and Recruiters regarding open orders
• Ensuring Account Managers are following service standards and pushing orders to close post-resume submittal
• Participating as needed in account management of frustrated searches (re-taking job orders, coaching Account Managers on scripting and language to gather feedback, escalating calls with clients 
• Ensuring client satisfaction through delivery
• Participating in NPS score review bi-monthly with leadership team and actioning any escalations

Skills and Qualifications Needed to be Successful

• 3-4 years of delivery staffing industry experience required, with specialisation in accounting and finance staffing considered an asset  
• Possess core leadership values, with strong interpersonal and relationship building skills

Value and Benefits

• Competitive salary up to $115K, depending on experience, plus bonus and benefits
• Hybrid work model – Working hours are forty hours per week, generally 8:00 a.m. to 5:30 p.m Monday to Friday. 
• Education reimbursement: 100% paid when employer sponsored and 50% paid when it’s employee’s choice, up to $1500 per year (after one year)
• Career Path: Quarterly meetings to discuss current role and build a career path that inspires results and helps you achieve long-term goals
• Professional membership costs covered at 50% (after 1-3 years employment) and 100% coverage after 3 years
• Robust health coverage for eligible employees, with a 50% cost-share program between Employer and Employee
• Comprehensive Paid Leave: Vacation, Wellness and Flex Days; Group Retirement Savings Plan

If you’re a positive and passionate leader who seeks to connect with and understand the people you lead, then this hybrid Leader role in the Accounting & Finance recruiting sector could be an ideal fit for you.  Contact us now for more information.